Dedicated Server Management

Server Management So when is a dedicated server more than just a box? When it's a server supplied by Open Mind Hosting!

We offer a range of additional services to all of our clients from server installations through to full server management. Below is a breakdown of our what is included (and what's not) for our self-managed servers as well as our fully managed support level. If you are after something that little bit different though, please do get in touch.

Dedicated/VPS Server Support Services

All costs are per month unless otherwise specified and exclude vat

	Self Managed	Fully Managed
Monthly cost	n/a	£20.00
Inclusive hands-on support per month (hours)	-	1
Additional hands-on support per hour (one hour min. charge)	£35.00	£20.00
Technical Support Contacts
Working hours email support *
Working hours telephone support *
Out-of-hours hours emergency telephone support *	-
Remote reboots of your server
Critical hardware failure
Hacked Server Recovery	Chargeable
Other emergency issues such as Aapache/IIS unavailable	Chargeable
Normal Working Hours Support Services
Hardware Related Issues
Hardware troubleshooting
Failed hardware replacement
Operating Systems
OS Installation
OS Re-installation
Security patching and configuration	Chargeable
Server Administration (cPanel/DirectAdmin/Plesk)
Installation and setup **
Troubleshooting	Chargeable
Security patching & configuration	Chargeable
Third Party Scripts & Non-Standard Software ***
Installation and setup	Chargeable
Troubleshooting	Chargeable	Chargeable
Configuartion and support	Chargeable	Chargeable

Legend Notes:
* Working hours are defined by the times stated on our contact details page.
** Charges apply to self-managed servers if the server administration software is not purchased at the time of ordering your server.
*** Support for third party scripts and non-standard software is limited. Always refer to the script vendor in the first instance.

Happy Customers

But then there is no need for you to take just our word for it, below are just some of full managed dedicated server clients...

When we were looking for a server we checked out Rackspace, OneandOne and Open Minded Servers.

We needed a hands on company that were fanatical about their support and happy to help us even to the point of moving our very busy domains and databases across with zero downtime. We found in OMS a dedication and commitment to supporting our business that no-one else had shown. Unlike other server companies, OMS insisted we did not lock ourselves into a risky, expensive contractual commitment with them. They insisted that they would simply prove themselves to us in the day to day running of our server.

OMS have excelled in providing us with a highly powerful, fast and stable server, 24/7 emergency cover, a no-lock in contract with off-site backups and they have proven without a doubt that they can be trusted and are capable of supporting our multi-million pound online business.

Rob Holmes - Into The Blue

Open Mind Servers host a Forum I launched this year, which took off like a rocket. This needed a fast upgrade to a dedicated server. Every step of the transfer was handled by Open Mind Servers, without me having to lift a finger, and with zero disruption to the Forum. Awesome service indeed!

Ray Burns - A1 Business Forums

We started to use Open Mind Servers because we had run into problems earlier with a shared server and so we felt it was important for our business to have a secure dedicated server to protect our client details.

It was also important for us to deal with a company who we can contact easily and quickly if we need to sort out any day to day problems. We have found that Open Mind fits the bill admirably.

Martin Thompson - Brimardon Racing

We have used a dedicated server supplied by Open Mind for a number of years. Being an online business we depend heavily on having good, fast and efficient service – without our server it is impossible for us to function business-wise! Open Mind Servers have more than looked after our requirements. We know there is always someone there who can be contacted and will deal with any problems quickly.

Tim Thompson - Sense Creative Limited

DEDICATED HOSTING

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